Posts Tagged ‘Hielix’

EHR Adoption and Change Management

Friday, August 13th, 2010

- By Dale Emerson, Hielix

Health Information Technology (HIT) is frequently associated with efficiencies and cost reduction / avoidance plans. Electronic Health Records (EHR) technologies will serve as the foundation for a creating a number of these efficiencies.  However, these technologies will not attain the efficiencies desired if providers do not adopt EHR technologies and use them as a part of their clinical workflow.  Only by significantly increasing provider adoption rates can these efficiencies be realized.

HIT and EHR adoption will be driven by the willingness of physicians and other health care providers to adopt and use new technologies.  In many ways, this makes HIT and EHR adoption a large-scale change management project.  Success is dependent on the acceptance, adoption, and use of EHRs and HIT technologies by healthcare providers at all levels. Experience teaches us that this level of education is important to the implementation process whenever action is required at the stakeholder level.

Perhaps the biggest problem facing providers and hindering the rapid adoption of EHR technology is a change in workflow or a change in the way a clinician delivers care. Workers like some level of routine in their daily tasks and predictably in work flow processes. Whenever change is introduced into the workplace, it disrupts the normal flow of work and may cause people to resist.  Even when workers understand the rationale for the change and may even agree with it logically, emotionally they will remain skeptical.  Frequently, workers are not shown how the change impacts them directly.  Will I be able to perform the new work tasks as well as I could the old tasks? If I don’t perform as well, will that impact the results of my work?  These and other questions may cause people to resist or even fight the introduction of EHR technology.

It is important to address these concerns and offer solutions.  Adoption of EHR and HIT technologies will be much easier if strategies are utilized to address and overcome stakeholder concerns early in the process.

Engaging HIE Stakeholders with Value Propositions

Tuesday, July 20th, 2010

- By Dale Emerson, COO of Hielix

In our work with Health Information Exchanges across the country, we are often asked about overall HIE value propositions and the impact therein.  A strong value proposition can energize and engage key stakeholders into and for a project, such as an HIE.  The value proposition is the statement that describes why an organization would willingly participate in a venture such as a Health Information Exchange (HIE).  The value proposition is a clearly defined statement that is designed to demonstrate a proposed service offering that will solve a problem in such a way that the value to the participating organization is greater than not participating.

Why is the development of a strong value proposition important? An optimal value proposition will provide strong reasons why a potential healthcare stakeholder will want to be included in the HIE Project.  In order to achieve project objectives, the value proposition needs to be clear, concise and compelling.  By identifying stakeholder needs through  research and analysis, it is possible to develop clear and concise value propositions for each stakeholder that reflects their specific needs.  When the stakeholders’ return on investment (ROI) is measured over time, the tangible results that participants can reasonably expect from participating in the HIE can be quantified and reported.

The value proposition is important because it is a key component of any financial sustainability model.  Linking an organization’s value proposition to an achievable ROI is key to keeping the organization engaged throughout the creation and implementation of the HIE.  Developing an ROI for each participant and continually reporting on it during the HIE formation process will serve as a reminder of the value the HIE will provide to each stakeholder when fully functional.

Meaningful Use Rules Released, Heilix Quoted on Rules

Tuesday, July 13th, 2010

The Department of Health and Human Services (HHS) today issued the final rules on Meaningful Use, and Patti Dodgen, CEO of Hielix was quoted with her take on the rules in this article:

Patti Dodgen, CEO of the health IT consulting firm Hielix, said the final meaningful use rule addressed many of the concerns expressed about the interim rule. “They did a great job in coming up with a solution that looked pretty intractable,” she said. “It’s aggressive but achievable.”  More information about Hielix can be found at www.hielix.com

Health Information Exchange HIE and the Community

Monday, June 14th, 2010

- By Dale Emerson, COO of Hielix

In our work in Health Information Exchange (HIE), we are often asked to help gather information for and from the community on HIE, garner community support for the HIE, and help drive the adoption and migration of and to Electronic Health Records, or EHRs.

Our experience in and with HIE has allowed us to develop a set of Community Readiness Assessment and Education tools to determine stakeholder and community needs and readiness for HIE, as well as to begin the process of building support and consensus for HIE.

Regardless of your tools for such an assessment, it is critical to engage and involve the community with the HIE, answer any community/provider questions, and to gather information.  Key information, questions, and learnings are:

1.) Begin the consensus building decision process by identifying the various value propositions for the key stakeholders

2.) Provide community education about HIE and its importance to the future of health care in the state, region, and community

3.) Understand the current IT capabilities of the various stakeholders

In your process, it is critical to gather information from various stakeholders and consumers including but not limited to:

·      Vision, mission and values
·      Strategic plans for HIE
·      HIE capital and operating budgets
·      Privacy and security plans / concerns

By meeting with a broad group of stakeholders from across the community and region/state, and by engaging these stakeholders, you can gain an understanding of the wants, needs, questions, and concerns of the HIE stakeholders and community as a whole.

MEDNET, Partners Awarded Contract for Mississippi Statewide Health Information Exchange

Tuesday, May 18th, 2010

Public Consulting Group (PCG), along with partners Hielix and MEDNET, today announced that the State of Mississippi has awarded the three-company partnership a contract to complete strategic, operational, and technical plans for the launch of Mississippi’s Statewide Health Information Exchange (HIE).

“These plans are critical in order to achieve a Statewide Health Information Exchange for Mississippi,” said Candice Whitfield, Policy Advisor, Office of the Governor, State of Mississippi. “We look forward to working with PCG and its partners to develop these plans that will allow us to improve healthcare in Mississippi through the use of technology.”

Jan Paterson, Esq., PMP, Senior Consultant at Public Consulting Group in charge of PCG’s Health Information Exchange practice, said, “PCG is excited to be working with Mississippi as it takes on the challenge of statewide health information exchange. We know that Mississippi has been working toward a statewide electronic health exchange since the aftermath of Hurricane Katrina and we are proud to be a part of the solution. We are looking forward to using our planning methods, tools and techniques to move the State toward this goal.”

Sustainable HIE

Tuesday, April 13th, 2010

- By Dale Emerson, COO of Hielix

Research into both the successful and unsuccessful HIE efforts across the country over the past several years revel two facts:  1) HIE’s that were created using internal stakeholder funding have a higher probability of success and 2) the costs / benefits of HIE are not distributed equally to all stakeholders.

The overall success in building sustainable HIE’s rests on two key factors:

Determining the optimal mix of funding from multiple sources

Reaching agreement on a plan for the equitable sharing benefits

First, internal stakeholder funding is the single best financial resource.  Creating believable financial models that address the value proposition for each stakeholder is the first step in identifying internal funding sources.  Showing an ROI that is connected to the value proposition will engage stakeholders faster than any other motivating factor.


Secondly, because benefits are not distributed equally, the financial model must show who benefits the most and the least.  Some stakeholders may benefit from significant cost savings in some areas while others may see their costs increase slightly.  It is important to reach consensus on how these costs / benefits will be shared between stakeholders.  That is why it is critical to develop trust early in the process.

Overall, HIEs need to secure funding from a variety of sources, including grant funding, private funding, and participant funding.  Familiarity with all of the published studies and other documents related to funding as well as with all of the current funding models in use today will pay dividends for your HIE and your sustainability model.

New Use Cases for NHIN, the Nationwide Health Information Network

Tuesday, March 16th, 2010

- By Chris Smith

2010 has been a year of development of the HIE, as well as the year of  adoption of NHIN.  At the recent HiMSS Conference in Atlanta, there was a tremendous amount of focus and energy on Health Information Exchange, NHIN, and use cases to support both.

HiMSS was an opportunity for many organizations, as well as Federal Agencies, to showcase such HIE and NHIN technologies, use cases, and the impact of Health Information Exchange integrated with NHIN connectivity.

Some interesting projects and use cases of note displayed at HiMSS included:

- The new Medicaid MITA eligibility specification for NHIN, allowing for seamless eligibility verification for multiple state Medicaid systems, across NHIN.

- CMS projects for NHIN, including NHIN based claim/claim data submission from and to HIEs.

- Department of Defense projects, including NHIN based bi-directional clinical data exchange with HIEs.

- Social Security Administration NHIN projects, including projects for disability verification (with clinical data exchange) with HIEs.

This is only a sampling of the HIE – NHIN based projects that are currently moving forward — there are discussions and plans for many more projects across NHIN in the future, both at the Agency level and HIE level.  As HIEs begin to plan and implement solutions for inter/intra HIE connectivity, including connectivity to NHIN and Federal Agencies should be on the strategic roadmap as the HIE moves forward.

The Impact of Public Health on HIEs

Tuesday, March 16th, 2010

Will public health benefit from working with health information exchanges (HIEs) and the nationwide health information network (NHIN)?  Much has been written about HIEs and NHIN, but public health is often lost in the shuffle of Health Information Exchange.

Health Information Exchanges are being designed and built to share clinical information between providers.  Public health agencies are both providers (usually in County Health Departments), and researchers, especially at the state departments of health.  Having worked for 10 years at the Minnesota Department of Health, I came to appreciate how important these state health agencies are to keeping the population healthy.  For example, did you know every state health department has an investigative team that carry beepers, ever vigilant to investigate fast moving disease outbreaks?  When an outbreak happens this team will work up to 24 hours a day to determine why groups of people suddenly become ill (getting to the bottom of food-borne or infectious disease outbreaks). These teams are the unsung heroes of our public health agencies, working constantly to keep us all healthy.

So, how will HIEs help public health, and vice versa?  Information is public health’s lifeblood. The unusual reports of disease and outbreaks are critical to finding and solving health problems affecting the population.  Disease and outbreaks are typically reported second-hand, from calls in emergency rooms, to “disease report cards” that every state gets via the mail from providers.

Imagine a world where every provider automatically reports disease outbreaks or unusual problems directly to state health departments, through their health information exchange.  This electronic reporting process would dramatically speed up the investigative response times for outbreak, whether the outbreak is a food poisoning incident at a restaurant, or a bio-terrorism event in the water supply.  Additionally, once we have this type of data flowing in to public health, we can develop sophisticated software to “watch” for disease outbreak patterns (across multiple emergency departments, for example).

HIEs can speed up reporting to local, state, and national public health agencies.  Reporting of infectious diseases, outbreaks, and even bio-terrorism are critical to public health agencies.  With the ability of NHIN to connect HIEs, healthcare reporting should no longer siloed by provider or region.  HIEs can aggregate and report to public health agencies both locally and nationally.

HIEs can also consume data from public health — a good example is immunization registries.  Image the impact on an Urgent Care provider if they could query the state immunization registry on a 6 year old patient who walks in for care after business hours.  Instead of guessing what immunizations the child has had, the provider could query and obtain the necessary immunization information quickly and easily (and electronically, through the HIE).

Public Health and HIEs working together are important to all of us.  With technologies like NHIN and its ability to link HIEs together, public health data can flow more freely to foster better public health.

Moving HIEs from Design to Successful Operation

Tuesday, March 16th, 2010

- By Dale Emerson, COO of Hielix

In our work with Health Information Exchange, we have found there are generally two categories of stakeholders involved in HIE.  The first (and smallest group) have been actively involved for some period of time to facilitate the development of HIE in the state or region.  This first group knows about, and believes in, HIE.  The second group consists of all the other potential stakeholders across the state or region who have limited knowledge of HIE, lack trust about its impact, but control the critical components (patient health records) required for HIE.  It is this second group of stakeholders that needs to be engaged in the HIE process.

Typically, there are several stages of HIE development and the information that should be collected in each stage, including:

- The engagement of the second group of stakeholders described above.  These stakeholders tend to have limited knowledge about HIE, but have deep concerns about its impact on them.  The expected result in this stage is the readiness to begin building trust between divergent stakeholders.

- Actively engaging the second group of stakeholders in the broader expansion of statewide HIE.  The expected result in this stage is a technical requirements document that will be used to design the HIE infrastructure.

- Utilizing the analysis from stages one and two to architect a working model for statewide HIE.  The expected result in this stage is a completed architecture and supporting documents ready to allow vendor selection.

- Moving from the planning stage to the actual exchange of data.  The expected result in this stage is an operational HIE.

- A basic, operational HIE ready for growth.  The expected result in this stage is a sustainable HIE where annual revenues exceed annual expenses.

These stages are components of an evolutionary process and many changes will be required as you move forward with Health Information Exchange.  Please remember that a strong, yet flexible change process to accommodate an ever-changing environment will be necessary as well as you move forward with Health Information Exchange.

Health Information Exchanges (HIE) and Sustainability

Tuesday, February 16th, 2010

- By Dale Emerson
Sustainability is the ultimate goal for any HIE. The success and sustainability of an HIE is built on three key factors:

- Developing trust between HIE stakeholders and using that trust to obtain important financial data and information.

- Creating realistic, believable, and supported financial models to obtain the buy-in from all stakeholders.

- Providing various tools to respond to changes in the environment and make real time modifications to the financial model.

In order to create a believable financial model, stakeholders need to provide data and information about their current and planned operations. In many instances, stakeholders may be competitors and therefore reluctant to share their data and information. Using a third party that is viewed as a trusted resource by all stakeholders is critical to obtaining the required data and information. In order to be believable, it must be sanitized using a process of obtaining the information, analyzing it, reporting it and discussing it, while maintaining the confidentially of the information for each stakeholder.

Once the financial model is built, there must be a mechanism for changing it as the environment changes. In addition, it must accommodate input in various forms from diverse stakeholders. “Dashboard” type applications and tools are relatively common in the private sector, and can be easily adapted for use in healthcare. They will allow decision makers to input data and information, change assumptions and strategies, and immediately see the impact on the underlying financial model.

In summary, it is critical to start with solid data and information. This can only be obtained if a certain level of trust exists with the stakeholders. Therefore, it is important to start the HIE process with an open and transparent process that builds trust from the beginning. When trust is developed, then reliable and believable financial information can be collected, analyzed and reported.